Return Policy

RETURNS
Doesn't fit or buyers remorse? We understand. Please follow the instructions to return by mail below. For all returns or exchanges, merchandise must not be washed, worn or damaged. All original tags must be attached.

• Within 14 days of the shipping date: you can exchange your item or receive a refund to the original method of payment.
• After 14 days: you can exchange your item, or we’ll issue you a merchandise credit via gift card.
• After 30 days: we will no longer accept returns or exchanges.

SALE ITEMS
Within 14 days of the shipping date: you can exchange your item, or we’ll issue you a merchandise credit on a gift card. Sorry, no refunds to original form of payment for sale or discounted items.

REFUNDS
Once your return is received, we will send you an email to notify you that we have received your returned item. If the item is unwashed, unworn, undamaged and original tags are attached, we will process your refund and the original method of payment will be refunded.

All returns and refunds will be processed via pre-paid shipping label you must request by filling out the form here. Items must be shipped back to us within 14 days of your delivery date.

Questions or concerns? Please email us at hello@shoplacuna.com